Return &
refund policy.

All sales are final after proof approval

RushPrintNYC products are custom printed to your order. Once you approve your proof, your sale is final. We do not accept returns, exchanges, cancellations or refunds for a change of mind, a change in your needs, or an error present in the approved artwork.

Proof approval authorizes production using the approved artwork and confirmed order specifications. Approval through our ordering system or written approval by email counts as authorization. The production-error and legal-rights provisions below still apply.

What you approve matters

Before approving, review all text, spelling, phone numbers, addresses, dates, prices, logos, images, page order, orientation and layout. Test QR codes and website links. Confirm the ordered size, quantity, stock, finish, delivery details and mailing instructions.

You are responsible for errors or omissions in artwork or information you approve, including artwork prepared by our design team. A correction requested after approval requires a new quote or order and additional payment where applicable.

If you select “No proof needed,” waive a proof, or otherwise expressly authorize production without a proof, your submitted artwork becomes the final approved file when you release the order for production. The same final-sale terms apply.

Cancellation requests and changes

Before proof approval or an express release to production, contact us in writing as soon as possible to request cancellation. An order is not canceled until RushPrintNYC confirms cancellation in writing.

If we accept cancellation before approval or release, we will refund the unused balance after deducting work already completed and nonrecoverable costs already incurred for your order, to the extent disclosed and agreed when you ordered. We will explain any deduction. No separate restocking fee applies.

After approval or release, cancellation and refund requests for a change of mind are not accepted. If you need a change, contact us immediately. We will confirm whether work is still stoppable and quote any additional costs before proceeding. A message requesting a change does not reverse an earlier approval.

Production errors and damaged orders

Final sale does not excuse a production error by RushPrintNYC. If the delivered work materially differs from your approved artwork or confirmed specifications, or arrives damaged, contact us promptly after discovering the issue.

Provide your order number or other proof of purchase, a description of the problem, clear photos, and the affected quantity. For shipping damage, include photos of the packaging and shipping label. Keep the goods and packaging until we finish the review.

If we confirm a production error or an issue for which we are responsible, we will arrange an appropriate correction, reprint or refund for the affected portion, subject to applicable law. We will explain the resolution before you return anything. Do not send products back without written return instructions.

This process does not cover errors already present in approved artwork or a later change in preference. It does not impose a shorter deadline than any mandatory rights provided by law.

Color and print appearance

A digital proof shows content and layout. Screen settings, paper and printing methods affect perceived color. A screen image is not an exact physical color standard unless we agree otherwise in writing.

If exact color matching or a physical proof is important, discuss it with us before approval. Reasonable production variation is different from a material failure to meet an agreed specification.

Direct mail, lists and postage

Review your offer, audience, supplied data, approved mailing list or routes, and mailing instructions before approval. Changes after a mailing is released are not assured, and pieces already mailed cannot be recalled.

Completed design, list acquisition and mailing work, together with postage already used, are not refundable for a change of mind after approval. Any unused funds are handled according to an accepted cancellation or confirmed issue resolution. This provision does not excuse an error by RushPrintNYC or override applicable law.

Campaign response, inquiries and sales depend on factors beyond print production. A mailing’s response level alone is not a reason for a return or refund.

Refund method and your rights

If a refund is due under this policy or applicable law, we will confirm the amount and normally return it to the original payment method, unless another method is required by law or agreed with you. Posting time depends on the payment provider.

Nothing in this policy excludes rights or remedies which cannot lawfully be excluded. This policy applies to orders placed after it is published and does not retroactively change an existing order agreement.

For order questions, an issue review or a written copy of this policy, email [email protected] or call (516) 292-1506.